Telus customer service Things To Know Before You Buy

Telus customer service Things To Know Before You Buy

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• At this time, I sense I'm remaining misled and mistreated. Irrespective of several calls and escalations, I however would not have clarity on my reductions or a fair resolution to my fears.

Also, our telephone line to the home came down in a windstorm the opposite night, as did our neighbors. We don't utilize a landline any longer, but the cable is in the road and even now connected on the house finish. I prompt that they just eliminate it wholly. They stated as I did not have an Lively landline, they'd not deliver a technician out to clean up the wire in the midst of the highway.

Even so, the very best just transpired. After speaking with Telus company, I wasn't satisfied with the plan provided and questioned to get tranferred to the LOYALTY dept. She altered the cost of the data prepare but improved the price of the mobile phone for a net of -$one. WHAT A JOKE!!!

If an automatic assistant asks for The explanation of the phone, point out "I would want to make payment preparations for my mobility bill".

How can I find that particular person.  I think I am likely into a new billing cycle and I have already been jogging in circles for months

I am aware it is extremely aggravating mainly because I am in exactly the same condition, though it's about the Television signal that's been shed. 

I'm crafting to precise my deep dissatisfaction Together with the customer service I been given when aiming to make clear the main points of my new deal and savings. My modern working experience has remaining me sensation discouraged, undervalued, and concerned about your staff's Over-all quality of support.

  I am instructed to talk to Loyalty and Resolution and however obtaining no in which.  I have managed to speak to two people that named themselves professionals during the Philippines, who couldn't assist me.

The TELUS staff acknowledges that our operate spans numerous Territories and Treaty spots and we are grateful for the traditional Knowledge Keepers and Elders that are with us now, anyone who has absent in advance of us and the youth that encourage us.

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Thank you for your personal consideration to this matter. I look forward to a prompt and satisfactory resolution.

The hrs they've are usually not Performing well with my perform and caring for an elderly family member frantic routine. I also chatted Nonetheless they instructed me I have to simply call in. 

The Television sign has become shed because Friday, September twenty seventh along with the technician who showed up yesterday,  September thirtieth could not resolve the problem right after shifting the Tv set cable box and cable. I was informed that the web Modem needs to be altered far too, but he didn't have it.

The TELUS group acknowledges that our function spans many Territories and Treaty spots and we've been grateful for the normal Expertise Keepers and Elders who will be with us currently, whoever has Telus technical support absent ahead of us as well as the youth that encourage us.

I’ve never used such a service right before, but it was uncomplicated and really useful. I spotted that my issue was about to demolish my full holiday break, and you actually saved me.